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Christmas and New Year  - Surgery Closures

Hanover Medical CentreClosed from 12.00pm Monday 24th December until 8.30am Thursday 27th December 2018

                                              and             12.00pm Monday 31st December until 8.30am Wednesday 2nd January 2019

Devonshire Green Medical Centre Closed from Monday 25th December until 8.30am Thursday 27th December 2018

                                                             and             Tuesday 31st December until 8.30am Wednesday 2nd January 2019

If you need medical advice you can call 111.  Please only call 999 in a medical emergency. 

Flu vaccines available at the surgery.

To check if you are eligible click here, or contact reception.  Please contact the surgery to make your appointment.

Drop in Surgeries

We offer a drop-in surgery for registered patients (and those living temporarily in our practice area) weekday mornings from 8.30am. This is for patients who feel they need to see a doctor the same day.  Patients are seen in turn and should appreciate that there may be patients with appointments who will be seen before them.

Please note – emergencies take priority at all times.

As you will know we have had unusually high demand on booked and drop-in appointments over the past six weeks. To manage patients safely we have decided to change the arrangements regarding number of patients to be seen at drop-in. This change will start from 1st of May 2016.

There will be 18 appointments available to book at each surgery on the same day for drop-in, by attending at reception, as before. When 18 appointments are full, you will be asked if your problem is ‘medically urgent for today’.

If it is medically urgent a doctor will speak to you to decide when you can be seen. Children under 5 years old will also be assessed by a doctor to decide when they can be seen.

If you have a minor illness, please check with your local pharmacist if they are able to treat this under the Minor Ailment Scheme’.  You can also be seen at the Walk-In Centre on Broad Lane.

If you leave the surgery while waiting for your appointment, please return by the time advised by the receptionist and let them know when you that you have returned.

It is not possible to reserve a place in the drop-in surgery by telephone, (unless there are  exceptional circumstances) or by calling at the surgery the previous day. Also, it is not possible to request to see a particular doctor at drop-in surgery.

 Drop-in surgery is ideal if:

  • your illness has developed or deteriorated very recently
  • you are concerned that your condition should not wait until the next routine appointment

However, drop-in surgery can be quite busy, and there is often a wait to be seen. Because of this, the drop-in in not really appropriate for:

  • obtaining repeat prescriptions or results of tests
  • dealing with multiple problems
  • dealing with problems which have been present for some time
  • routine follow-up of chronic problems

If in doubt, please check with the receptionist.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website