Devonshire Green Medical CentreTel: 0114 272 0255
Hanover Medical CentreTel: 0114 276 2248
On Friday 3 March we will be trialling a new telephone system.
If you call the surgery and the lines are busy you will receive a message telling you where you are in the queue, you can then make the decision to either call back later or continue hold. As soon as a Receptionist is free they will take your call.
We are going to see how this works for patients and staff for a three month period and then review this system at the end of May. Any feedback would be greatly appreciated.
We offer a drop-in surgery for registered patients (and those living temporarily in our practice area) weekday mornings from 8.30am. This is for patients who feel they need to see a doctor the same day. Patients are seen in turn and should appreciate that there may be patients with appointments who will be seen before them.
Please note – emergencies take priority at all times.
As you will know we have had unusually high demand on booked and drop-in appointments over the past six weeks. To manage patients safely we have decided to change the arrangements regarding number of patients to be seen at drop-in. This change will start from 1st of May 2016.
There will be 18 appointments available to book at each surgery on the same day for drop-in, by attending at reception, as before. When 18 appointments are full, you will be asked if your problem is ‘medically urgent for today’.
If it is medically urgent a doctor will speak to you to decide when you can be seen. Children under 5 years old will also be assessed by a doctor to decide when they can be seen.
If you have a minor illness, please check with your local pharmacist if they are able to treat this under the ‘Minor Ailment Scheme’. You can also be seen at the Walk-In Centre on Broad Lane.
If you leave the surgery while waiting for your appointment, please return by the time advised by the receptionist and let them know when you that you have returned.
It is not possible to reserve a place in the drop-in surgery by telephone, (unless there are exceptional circumstances) or by calling at the surgery the previous day. Also, it is not possible to request to see a particular doctor at drop-in surgery.
Drop-in surgery is ideal if:
However, drop-in surgery can be quite busy, and there is often a wait to be seen. Because of this, the drop-in in not really appropriate for:
If in doubt, please check with the receptionist.
We are keen to support patients with longer term diseases or conditions, such as:
With most of these conditions, you will be offered a review with a nurse (and, where appropriate, a doctor) at least once a year. This review aims to ensure you are receiving the most appropriate treatment for you and gives you the chance to discuss any issues with the nurse or doctor.
The review is normally offered within a few weeks of your birthday; please feel free to contact a practice nurse if you think you are due for a review and haven’t heard from us.
Family Planning & Contraception
The practice offers a full range of advice and provision of contraceptives, including longer acting reversible contraceptives, such as implants (‘Nexplanon’), IUCDs (intra-uterine contraceptive devices), Mirena coils and Depo Provera injections.
Please make an appointment to discuss with the family planning practice nurse or a doctor.
Appointments with the Health Visitor
The health visitors offer appointments either at baby clinic or at other times by arrangement.
Contact reception for details.
Devonshire Green Medical Centre
Hanover Medical Centre
We have facilities for undertaking minor procedures which would otherwise mean a visit to hospital.
Your doctor will advise you if you need minor surgery and you will be added to the list. Minor surgery sessions are held approximately every two months and are carried out by Dr Burke.
Appointments with the Practice Nurse
Appointments can be made with the practice nurse for a wide variety of treatments, advice or care, including
Preventing illness is better than treating it!
Discuss any of the following services with the nurse or doctor, who will explain what the practice is able to offer.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
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to find those services that are local to you.
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