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Noticeboard

On Friday 3 March we will be trialling a new telephone system.

If you call the surgery and the lines are busy you will receive a message telling you where you are in the queue, you can then make the decision to either call back later or continue hold.  As soon as a Receptionist is free they will take your call.

We are going to see how this works for patients and staff for a three month period and then review this system at the end of May.  Any feedback would be greatly appreciated.

Training Practice

training.jpgAs we are a training practice we often have a student nurse or a GP registrar working with us for a limited period of time (e.g. six months). A registrar is an experienced doctor who is completing their final stages of specialist GP training.

Occasionally, a medical student sits with a doctor to observe a surgery. We feel experience of general practice is an important part of training for medical students, who may be future general practitioners! However, if you feel you would not wish a student to be present during your consultation, please inform the doctor at the time.

There may also be times when visitors are with us for work shadow purposes or to check the quality of our service. Again, anyone affected by such visits will be informed.

 
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