Over the coming months you will notice your Receptionist asking you for a brief outline of your problem when you call to make an appointment, it’s not because they are nosey!
Through specialist care navigation training, the practice team will be able to offer you more choice on which the best Health Care Clinician may be within the practice. Receptionists will never offer clinical advice or triage!! This new way of working is about offering the choice to see other Specialists outside the practice too, if they have the expertise to deal with the problem; this option will often be quicker and you may not need to see the GP each time.
By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP. More importantly though, it means people are seen by the Health Care Professional that is best placed to manage your clinical problem. The choice is always yours though and you will never be refused the option to book a GP appointment!
Autumn Newsletter - see what's happening at our practice
We are looking to increase our Patient Participation Group. If you are interested in joining us we meet about three times a year on a Thursday evening usually for about an hour.
Your contribution is valuable to us and helps us understand things from the patient perspective. We keep you updated on staff and system changes and we discuss local health care provision and what is happening in the local area as well as NHS funding.
If you are interested of if you would like more information then please contact Deirdre Malesa, Practice Business Manager on 0114 276 2248.
Our next meeting will probably be in early November, so it would be great to see you there.
July 2017 - CQC rating updated to Good!!
Following recent re-inspection our practice has been upgraded to an overall Good rating.
June 2017 - New Electronic Prescribing Service
From 26 June 2017 the Electronic Prescription Service (EPS) will be offered at our practice.
EPS makes it possible for your prescriptions to be sent electronically straight to the pharmacy of your choice. If you have regular prescriptions the EPS may be able to save you time and saving unnecessary trips to the surgery.
Choosing a pharmacy to process your EPS prescription is called a 'nomination'. This means, you will no longer need to collect a paper repeat prescription from the surgery, instead you can go straight to the nominated pharmacy to pick up your medication.
For more information visit the NHS England website.
This is a new service, and there may be the occasional problem while we try to get to grips with this new procedure, we would ask that you bear with us and we will try to sort any issues that arise.
February 2017 - New Telephone System
On Friday 3 March we will be trialling a new telephone system.
If you call the surgery and the lines are busy you will receive a message telling you where you are in the queue, you can then make the decision to either call back later or continue hold. As soon as a Receptionist is free they will take your call.
We are going to see how this works for patients and staff for a three month period and then review this system at the end of May. Any feedback would be greatly appreciated.
May 2016 - Drop In Surgery changes
As you will know we have had unusually high demand on booked and drop-in appointments over the past six weeks. To manage patients safely we have decided to change the arrangements regarding number of patients to be seen at drop-in. This change will start from 1st of May 2016.
There will be 18 appointments available to book at each surgery on the same day for drop-in, by attending at reception from 8.30am, as before. When 18 appointments are full, you will be asked if your problem is ‘medically urgent for today’.
If it is medically urgent a doctor will speak to you to decide when you can be seen. Children under 5 years old will also be assessed by a doctor to decide when they can be seen.
If you have a minor illness, please check with your local pharmacist if they are able to treat this under the ‘Minor Ailment Scheme’. You can also be seen at the Walk-In Centre on Broad Lane.