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Noticeboard

Bank Holiday Closure

Please note that the practice will be closed over the May bank holiday on the following days: 

6 May 2019

We will be re-open as usual on Tuesday 7 May 2019

If your require medical assistance when the practice is closed please contact 111.

Please only use 999 in a genuine medical emergency. 

Practice Management

Sarah Denton

Assistant Manager

Deirdre Malesa

Practice Business Manager (based at Hanover Medical Centre)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Jackie Thiselton

IT & Data Lead

Reception

Somali Link Worker

Hodoo Maalin (at Hanover MC)

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

The practice has 1 senior receptionist and 13 receptionists / administrative staff.

 
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