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Noticeboard

Please note that we will be closed on Bank Holiday Monday 26 August 2019.  We will be open as usual at 8.30am on Tuesday 27 August 2019.

If you require medical assistance during this time please telephone 111.

Please only telephone 999 in a genuine medical emergency.

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Goodbye Dr Burke!! 

At the end of July Dr Helen Burke will sadly be leaving us and taking up a new post in London, Helen will be missed by all the team and we all wish her well for the future. We are delighted to let you know that Dr George Guest will be joining us as a salaried GP from the 1st of August. 

Watch out in both surgeries for our campaign to get patients registered for online services.

Practice Management

Sarah Denton

Assistant Manager

Deirdre Malesa

Practice Business Manager (based at Hanover Medical Centre)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Jackie Thiselton

IT & Data Lead

Reception

Somali Link Worker

Hodoo Maalin (at Hanover MC)

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

The practice has 1 senior receptionist and 13 receptionists / administrative staff.

 
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