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Please note that the practice will be closed for Easter on Friday 30 March and Monday 2 April 2018. The practice will re-open on Tuesday as usual.  Should you need medical assistance you can call the practice telephone number for the Out Of Hours team.  Or alternatively telephone 111 who will be able to help.   

Please only call 999 in a medical emergency

Flu vaccines are available, for more information about flu and to see if you are eligible to have the vaccine click here or ask at reception.

Care Navigation - coming soon!

Over the coming months you will notice your Receptionist asking you for a brief outline of your problem when you call to make an appointment, it’s not because they are nosey!  This new way of working is about offering you more choice and enabling you to see other Specialists outside the practice too.  This option will often be quicker and you may not need to see the GP each time.  The choice is always yours though and you will never be refused the option to book a GP appointment! For more information click here

Practice Management

Deirdre Malesa

Practice Business Manager (based at Hanover Medical Centre)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.


Sarah Denton

Senior Administrator

Jackie Thiselton

IT & Data Lead


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

The practice has 1 senior receptionist and 13 receptionists / administrative staff.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website