Noticeboard

NHS Sheffield CCG have written an open letter to all residents to let you know about the challenges facing GPs in Sheffield and what you can do to help us, help you. Please take a few minutes to read it in full here:  https://www.sheffieldccg.nhs.uk/news/OpenlettertoallSheffieldResidents.htm

If you need to contact the practice, please note that we have a new telephone message.  Please listen carefully to the options available to ensure that you select the correct option as these have changed. 

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Flu vaccines available - 

If you are eligible please BOOK an appointment online or call reception weekdays between 4-6pm (excl Thursdays) to book.

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Reminder - Facemasks

Please could we ask patients to wear a facemask, socially distance and use hand sanitiser whilst in the surgery.  Staff will continue to wear PPE. This is for the safety of everyone.  Thank you for your co-operation.

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COVID Clinics

There are local clinics available for COVID vaccination.  If you haven't had your vaccination and would like one, please click on the link to grab a jab  for further details. 

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From 26 July 2021  there will be routine (non-urgent) pre-bookable telephone appointments available to book online or via reception each afternoon.  

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From 19th July, nothing will change at the surgery.  Patients will still need to wear a mask, socially distance and use hand sanitiser whilst in the surgery.  Staff will continue to wear PPE.   Thank you for your co-operation.

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Please if possible order your prescriptions online or call the surgery between 10.30am and 1pm only.

If you needing a non urgent call back from a clinician then please only call between 8.30am and 10.30am Monday - Friday or 1pm - 3pm on Monday, Tuesday, Wednesday or Friday.

Coronavirus notice:

Please see our Special Privacy Notice and COVID-19 Privacy Notice with regards to your data processing during these unprecedented times.  

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Watch out in both surgeries for our campaign to get patients registered for online services.

Practice Policies

Complaints

Customer service form

We always try to provide the best service possible, and we are always pleased to hear comments from patients.  Please do let us know if you have received a particularly good service.  We are aware that unfortunately there may be times when you feel that this isn't the case. The following procedure explains what to do should you want to make a complaint.  

Click on the link to view our Comments and Complaints, this can also be obtained from our Practice Reception. 

We do value our patients opinions and welcome all comments, and suggestions.  

Violence Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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