Devonshire Green & Hanover Medical Centres have changed clinical system.
This took place on 26th April 2024. We hope this change will benefit all patients and staff to better manage healthcare. This is a big change for all our staff and for you, our patients. We thank you for your understanding during this period and assure you we will do our best to keep services running as best we can.
ONLINE ACCESS ISSUES:
If you are experiencing issues with logging in online services please note the following:
All patients that are signed up to 'Patient Access' will need to sign up (if you haven't already) with the NHS App to access your online medical records. This is because Patient Access is linked to the old clinical system. You can sign up or access the NHS App by going to https://www.nhs.uk/nhs-app/
Lost access/unlinked from GP: Losing existing access can sometimes happen if there was an internal update on your GP surgery’s clinical system.
In the first instance try uninstalling your NHS App on your Mobile device and reinstalling it again. If this doesn’t work the NHS App support team recommend you delete your existing NHS account, and contact your GP surgery so they can reset your online patient account then creating a new NHS account. This process often clears any connectivity issues within your account and your GP health record.
IMPORTANT!!! After you have deleted your NHS login:
- you will NOT be able to access other websites or apps that use NHS login (you may have to set up a new NHS login if you want to continue using them)
- those services might keep some information about you
You can delete your NHS account in the NHS App by following the steps below:
- Log in.
- Select the Account icon in the top right-hand corner of the screen.
- Select Settings.
- Select Manage NHS account.
- Select Login and security settings.
- Then select Delete my NHS login.
Once completed, you can re-register your account and complete the steps to verify yourself again.
If you still experience problems you will need to contact NHS App Support on https://help.login.nhs.uk
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Please note that our phone options have changed:
Option 1 to order prescriptions between 10.30 and 1pm weekdays
Option 2 enquiries about existing hospital referrals.
Option 3 is for test results, appointment and all other enquiries
Pleaes note that all telephones are recorded for monitoring and training purposes.
