Devonshire Green and Hanover Medical Centres

Welcome to Devonshire Green & Hanover Medical Centres

When contacting the practice via telephone please note the following options:

Press Option 1 to order your prescription and leave a message

Press Option 2 to speak to the GP Secretaries about an existing hospital referral

Press Option 3 to speak to Reception team about results, to make an appointment or anything other queries

Please note all telephone calls with the practice are recorded for training and monitoring purposes.

Surgery Opening Hours

Please see our Opening Hours page.

During 8am and 8.30am, 12.30pm and 1.30pm, 6.00pm and 6.30pm if you call us your call will be diverted to an approved ICB sub-contracted telephone answering service. The online consultation form is available from 8.00am to 6.30pm Monday to Friday.

Our doors will be closed from 12.30pm to 1.30pm but you can access us as above during this hour, we are currently looking at how we can facilitate opening the doors during lunchtime given our current stafffing and funding levels.

Total Triage

We have changed the way patients access appointments to Total Triage system.

What is Total Triage?

Total triage is a new approach which is recommended by NHS England to improve access to Primary Care services. This should improve the quality of care our patients receive, to ensure that they are given the most appropriate appointment or advice to meet their needs, and that this is done in a timely way. This will enable us to ensure patients can be treated for acute queries sooner and pre-bookable appointments can be arranged for ongoing care related issues. For more information click here.