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Devonshire Green & Hanover Medical Centres will be changing clinical system. 

This will take place on 26th April 2024.  We hope this change will benefit all patients and staff to better manage healthcare.

Please note that as part of this change.  All patients that are signed up to 'Patient Access' will need to sign up (if you haven't already) with the NHS App to access your online medical records. This is because Patient Access is linked to the old clinical system. You can sign up or access the NHS App by going to https://www.nhs.uk/nhs-app/

During the period 18th April to 26th April.

  • Prescriptions - You will NOT be able to order your prescription online. You CAN phone the Prescription Line (Option1) You will need to collect your prescription.  Please state which surgery you would like to collect your paper prescription from, Devonshire Green or Hanover  
  • Appointments - You will not be able to book appointments online. Appointment availability will be reduced during this time, but we still do our best to help you with your problem.
  • e-consultation - This service will be unavailable during this time. 
This is a big change for all our staff and for you, our patients. We thank you for your understanding during this period and assure you we will do our best to keep services running as best we can. 
 
Thank you from all the Team

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Please note that our phone options have changed:

 

Option 1 to order prescriptions between 10.30 and 1pm weekdays

Option 2 enquiries about existing hospital referrals.

Option 3 is for test results, appointment and all other enquiries

 

Pleaes note that all telephones are recorded for monitoring and training purposes.